Returns and disputes
RETURNS
You have the right to cancel your order up to 14 days after receipt without giving any reason.
cancellation. After cancellation you have another 14 days to return your product. U
will be credited with the full order amount including shipping costs. Only the costs
for the return shipment from your home to the web shop are at your own expense. If you exercise your right
If you make use of your right of withdrawal, the product will be returned to the trader with all the accessories
reasonably possible – in the original condition and packaging to the entrepreneur
be returned to the entrepreneur. To make use of this right, please contact us
Via info@caronpaper.com. We will then refund the order amount due within 14
14 days after notification of your return, provided that the product has already been received in good order.
received.
EXCEPTIONS TO RETURNS
Mention here the exceptions to the right of withdrawal. Also state clearly with the article itself
clearly indicate that it is not returnable for the consumer ordered it. Please note:
Exclusion of the right of withdrawal is only possible for products:
a. For sealed products. When the seal is broken are these
products cannot be returned.
b. that have been created by the entrepreneur in accordance with the specifications of the
consumer;
c. that are clearly personal in nature;
d. that cannot be returned due to their nature;
e. that spoil or age quickly;
f. the price of which is subject to fluctuations on the financial market over which the entrepreneur has no influence
the entrepreneur has no influence;
g. for single newspapers and magazines
h. for audio- and video-recordings and computer software of which the consumer has broken the seal
seal has been broken by the consumer.
GUARANTEE
The trader guarantees that the products and/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory provisions and/or government regulations that existed on the date that the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for other than normal use.
A guarantee provided by the trader, manufacturer or importer does not affect the legal rights and claims that the consumer may assert against the trader on the basis of the agreement.
Disputes
It can always happen that something does not go quite as planned. We advise you to first make complaints known to us by sending an e-mail to info@caronpaper.com. If this does not lead to a solution, it is possible to register your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. From 15 February 2016, it will also be possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere then you are free to file your complaint via the platform of the European Union.
IDENTITY OF THE TRADER
Car On Paper
Paulusweg 54
3341 CZ Hendrik-Ido-Ambacht
info@caronpaper.com
06-12345678
KVK Number: 77782046
VAT Number: NL861142561B01